This Return Policy outlines the terms and conditions for returning products purchased from Shodrexxploxarel. We strive to ensure customer satisfaction and will work with you to resolve any issues with your purchase.
To be eligible for a return, your item must meet the following conditions:
The following items are not eligible for return:
To initiate a return, please follow these steps:
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective item, etc.). In cases where the return is due to our error, we will provide a prepaid return shipping label.
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
Please note that shipping costs are non-refundable unless the return is due to our error.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.
For custom installations and commissioned pieces, returns are generally not accepted as these items are created specifically for your space and requirements. However, we will work with you to address any concerns or issues with custom work.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
If you have questions about our return policy or need to initiate a return, please contact us:
Shodrexxploxarel
36 E 31st St Basement
New York, NY 10016, United States
Email: contact@shodrexxploxarel.world
Phone: +1 (212) 213-2476